1. Overview

This Refund Policy governs the process and conditions under which refunds are granted for IPTV services provided by Flixonova Media Inc. ("Flixonova," "we," "us," or "our"). Our goal is to ensure a transparent refund process and ensure customer satisfaction while maintaining fair business practices.

2. Refundable period

7-day refund policy: Customers who subscribe to our IPTV services have the right to request a full refund within seven (7) calendar days of the original purchase date.

3. Conditions for a refund

• Refund request: To request a refund, the customer must contact our support team within the seven-day period. The request must include the customer's name, account information, and the reason for the refund.

• Non-transferable: The refund policy applies only to the original subscriber and is non-transferable.

• Payment method: Refunds will be issued to the original payment method used at the time of purchase.

• Processing time: After the refund request is approved, it may take up to 5-10 business days for the amount to appear in the customer's account.

4. Exclusion of refunds

• Extensions: The seven-day refund policy does not apply to subscription renewals. Refunds are only available for the initial subscription purchase.

• Partial refunds: No pro rata refunds will be given for any unused period after the seven days have expired.

• Technical problems: If the refund request is due to technical issues, we ask our customers to contact support first. We will do our best to resolve any technical issues within our control.

5. Termination of the service

Customers who wish to cancel their service after the seven-day period must follow the cancellation process outlined in our Terms of Service. No refunds will be issued after the refund period.

6. Contact information

For refund requests or questions about this refund policy, please contact our customer service at:

📧 E-mail: flixonova@gmail.com

7. Amendments to the Directive

Flixonova Media Inc. reserves the right to modify or amend this refund policy at any time. Changes will be effective immediately upon posting on our website or notification to our users.